Shipping policy
Shipping Coverage
We currently ship within the United States only.
We do not deliver to:
- P.O. Boxes
- Military addresses (APO / FPO / DPO)
- Diplomatic or embassy addresses
Shipping Fees
- United States: All orders qualify for free shipping
- No hidden fees: All charges will be clearly displayed at checkout
Order Processing Time
- Processing time: 1–2 business days (Monday–Friday, ET)
- Orders placed on weekends or U.S. public holidays will be processed on the next business day
- After confirmation, orders will go through picking, packing, and system processing
Cut-off Time:
- 5:00 PM Eastern Time (ET), business days
Shipping Time
- Estimated delivery time: 5–9 business days
- Total delivery time (processing + shipping): typically 6–11 business days
Business Days:
- Shipping and processing operate Monday to Friday (Eastern Time)
Important Notes:
- All delivery times are estimates only
- Actual delivery may vary due to weather conditions, carrier delays, or other external factors
Holiday & Peak Season Delays:
During high-demand periods such as:
- Christmas, New Year, Easter
- Black Friday and promotional events
Delivery times may be extended by several days.
Shipping Process
- Orders are shipped via reliable carriers (such as DHL, FedEx, UPS, or equivalent services)
- The final carrier is automatically selected based on destination and logistics conditions
- Different orders may be shipped using different carriers to ensure the fastest delivery
Shipping Insurance:
- All shipments include basic shipping insurance
- Claims can be filed in case of loss or damage during transit
- Supporting evidence (such as photos) is required
- Claims must be submitted within 14 days after delivery
Packaging
- We aim to use eco-friendly and sustainable packaging materials whenever possible
- Packaging is designed to ensure product safety while reducing environmental impact
Order Tracking
- After shipment, you will receive an email containing tracking details (carrier name and tracking number)
- Tracking information may take 24–48 hours to update
How to Track Your Order:
- Visit our tracking page and enter your tracking number
👉 https://brittanyna.com/apps/track123
If you experience any issues tracking your order, please contact our support team.
Lost or Missing Items
If your package is missing or shows abnormal status:
Resolution Process:
- We will investigate within 3 business days
- If confirmed lost or damaged:
- A replacement or refund will be issued within 5 business days
Delays & Exceptions
Delays may occur due to:
- Severe weather conditions
- Carrier delays or logistics congestion
- Peak season order volume
- Unforeseen or force majeure events
We will always do our best to ensure timely delivery and keep customers informed when delays occur.
Contact Information
If you have any questions, please contact us:
Registered Business Address:
BRITTANYNA LLC
BRITTANY NICHOLE ALGER SOLE MBR
5 Merrill Way
Newnan, GA 30263
United States